Shipping & Delivery

Your order will ship via a motor freight company directly to your desired location. The shipping prices on our website are quoted for curbside delivery only. Please make sure you have additional help while receiving your furniture. If you need an inside delivery please contact us at info@blackandshiro.com for a quotation for this service.

Once you have received your tracking number by email, you may track your shipment at our shipper's website. If you encounter any problems or have not received your tracking number, please email us at info@BlackandShiro.com.

 

 

The carrier will contact you 1 to 2 days prior to your delivery to schedule a delivery appointment. An appointment is necessary since you will have to sign for the furniture.

Please inspect each piece of furniture thoroughly for damage prior to signing the delivery receipt. Once you are completely satisfied there is no damage, then sign the delivery receipt which releases the delivery company, Manufacturer, and Black and Shiro from all damage claims.

 

 

In the event that your product arrives damaged from the freight company, immediately write down any visible damage on the Delivery Receipt. Please do this prior to the carrier leaving. Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly. If you see visible damage to the cartons or the product, refuse the product and have it sent back to us. It is best to document any problems with a digital camera if possible.

Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival.

 

 

Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send a replacement to correct the problem, or issue a pickup to replace the product at our discretion.

If for any reason you are not happy with your purchase after receiving your item, you may return the item(s) within 7 days of receiving your order for a refund of your costs as long as the merchandise is in fully resalable condition (no damage, no stains, no wear and tear) minus all associated shipping cost(shipping to and returning back).

All returns must have its original packaging with freight prepaid and insured. All returns will be assessed the industry standard restocking fee of 15%. Returns must be made within 15 days of "Return Authorization" date. Any returns must be noted with a full description on the front of the manifest or bill of lading in order to be recognized as valid. Prior to any returns, customer must contact Black and Shiro at info@BlackandShiro.com.